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    If you think you would be a good fit to work at Ariel Gordon Jewelry, please email us your resume and a little information about why you'd like to work together. 

    FT Wholesale and Special Projects Coordinator

    OVERVIEW

    Ariel Gordon Jewelry is looking for a driven and nimble Wholesale and Special Projects Coordinator who will meet the needs of both wholesale and retail customers. It requires meticulous oversight of jewelry as it travels through production with vendors, clients and press. You will track payments and consignment jewelry from wholesale accounts and ensure timely processing. Anticipating the needs and requirements of AGJ, a small team of dedicated employees, will require flexibility, initiative, open communication, and planning to function smoothly and efficiently. 

    You will partner with Ariel on company projects and toggle between teams to help ensure the smooth flow of operations. While there are some consistent daily tasks, most days will be different as this position will fill in where the team needs them most depending on overall workflow including answering customer service emails, prepping for photo shoots, processing jewelry repairs, working trunk show sales, or taking showroom appointments.

    In this role, you will help maintain the website: product pages, collection assortment, images, descriptions, inventory and merchandising the website as product assortment evolves, and tagging products appropriately for collections and site functionality. You will help coordinate photo imagery to maintain and archive digital asset databases - product photography, user-generated content, lookbook photography, etc. 

    This role requires a willingness to jump in on various tasks on the fly and the personal initiative to recognize where the team needs you most. This requires a detail-oriented mindset, a solutions-based thinker and a well-spoken, quick-typing, and proactive individual. We are a rapidly growing company in need of someone who is enthusiastic, responsible, and flexible. This is the perfect position for someone with a desire to work with a stylish company and creative team. Previous jewelry experience is not needed.

    Must be based in the Bay Area. We are a rapidly growing company needing someone enthusiastic, responsible, and nimble. This is the perfect position for someone with a desire to work with a stylish company and creative team. Previous jewelry experience is not needed.

     

    RESPONSIBILITIES 

    WHOLESALE OPERATIONS

    • Communicate with wholesale accounts regarding production timelines and fulfillment of orders
    • Invoice and receive payments accordingly
    • Pulling, packing and shipping all wholesale orders.
    • Relationship management with wholesale accounts including general check-ins, sell-throughs and reorder suggestions
    • Review OH and sell-through reports from wholesale accounts on a monthly basis to provide re-order/RTV suggestions
    • Packing and preparing for Trade shows and trunk shows
    • Attending trunk shows or tradeshows on behalf of AGJ
    • Oversight and management of all consignment accounts (inventory, invoicing, etc)
    • Assist with quality control of merchandise
    • Receiving RTV’s

     

    WEBSITE MAINTENANCE

    • Assist with website maintenance and upkeep (merchandising collection pages, updating product pages, imagery asset management, descriptions, etc). Knowledge of Shopify is required  

     

    PRODUCTION & ORDER FULFILLMENT 

    • Assist with the preparation of job bags for vendor purchase orders
    • Assist with quality control of merchandise that comes back from vendors
    • Assist with receiving inventory back from production and check it off of POs
    • Pre-package jewelry backstock
    • Pre-assemble shipping and packaging components. Monitor their inventory and reorder as needed
    • Become product knowledge and brand expert, able to speak to all products confidently and with ease 
    • Assist E-Commerce Manager, Production Manager, and Client Experience Manager with the timely fulfillment of all web orders, wholesale orders, custom orders, and repairs 

     

    GENERAL OFFICE SUPPORT

    • Assist Ariel and the team with any / all projects
    • Support all day-to-day office functions (phones, mail, receiving packages, filing) 
    • Keep the office tidy and presentable
    • Make sound, well-informed, and objective decisions that positively impact business results
    • Must have a strong sense of urgency to accomplish daily tasks in a timely manner
    • Attend company functions, events, photo shoots, meetings as necessary
    • Stay aware of all planned events, press days, interviews, and gifting to help with planning and execution 

       

      MARKETING & SAMPLE COORDINATION 

      • Assist with imagery and asset management after in-house photoshoots to ensure that it is cataloged  internally correctly and uploaded to the website properly (product photography, user-generated content, lookbook photography, etc.)
      • Coordinate with marketing team to facilitate pulls / checking merchandise in and out / monitoring timeliness of returns
      • Stay involved with all planned events, press days, interviews, gifting to help execute flawlessly 
      • Maintain jewelry sample line for use in-house, trade shows, private sales, showroom appointments and photoshoots

       

      CUSTOMER EXPERIENCE

      • Assist Client Experience Manager during peak season rushes
      • Communicate brand tone in every interaction
      • Be available to work with clients in studio, via zoom, phone, email, or chat in a timely and friendly manner (knowledge of Zendesk is helpful but not required)
      • Solve customer issues quickly, efficiently, and compassionately 
      • Go the extra mile to help the team and satisfy customer needs and expectations. 
      • Model world-class customer experience in all interactions and escalations with customers
      • Continuously look for new ways to engage with customers and assist with inquiries

       

      THE SUCCESSFUL CANDIDATE WILL HAVE

      WORK EXPERIENCE

      • A minimum 1-3 years experience of relevant office experience

       

      EDUCATION

      • College or Junior College Degree

       

      QUALIFICATIONS

      • Knowledge and understanding of AGJ’s product and brand. Eager to take on new challenges, introduce and implement new approaches and ideas, grow, test and learn
      • Strong communication skills
      • Detail-oriented, analytical, organized, self-motivated, punctual
      • Creative problem solver of everyday office issues
      • Ability to work in a fast-paced setting under tight deadlines with strong project and time management skills
      • Comfortable working both autonomously and collaboratively with a team
      • Knowledge and aptitude for working with e-commerce + technology (Shopify, Zendesk, Quickbooks, Slack, Google Docs, Google Drive, Airtable, etc). Knowledge of Shopify required. Working knowledge of Adobe programs (Photoshop, Illustrator, InDesign) a huge plus.
      • Must be proficient at data entry exercises in shopify, quickbooks, excel, etc.

       

      LOCATION

      • Must be based in Bay Area (our offices are based in Berkeley)

       

      COMPENSATION

      • This is a full time position from 9:30 am - 5:30 pm with salary pay
      • Salary ranges from $63,000 - $67,000 and is commensurate with experience
      • 100% paid medical benefits
      • 100% paid Life Insurance policy
      • 401k matching & profit sharing
      • Paid sick leave & vacation 
      • Paid time off during AGJ office closure from Christmas through New Year
      • Birthday Program - receive cash towards the wholesale price of an AGJ piece
      • Generous employee discount
      • Professional Development Reimbursement Program
      • Free parking

       

      Ariel Gordon Jewelry is an Equal Opportunity Employer.

      Ariel Gordon Jewelry welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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