Return FAQ
What is your return policy?
Don't love it? Returns are easy.
Because you have enough to worry about right now, we’ve modified our return and repair policies. During these uncertain times, we have extended our return window to be 45 days. If you don't absolutely love your new Ariel Gordon Jewelry, send it back for a full refund or store credit within 45 days using our easy return portal. Returns only valid on eligible items.
Please visit our concierge portal to receive your RA number and prepaid shipping label.
Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code are only eligible for either a FULL refund in the form of a store credit or a refund to the original payment method MINUS a 15% restocking fee.
Please note: the following are NOT eligible for a return nor exchange:
- all engraved / birthstone / custom / personalized pieces
- Rainbow Bubble Glass Catchall
- nail polish
- Lucky Charm candle
- jewelry cleaner
- AGJ Archive items
- any international shipping address
Please note that Heritage by Ariel Gordon pieces have a 5 day return window and require a $25 restocking fee.
Packages originating in Hawaii or Alaska will require a $20 fee (each way) to cover an additional shipping surcharge.
We offer easy returns in an effort to help people make informed decisions while balancing the fact that we are a small business. We make jewelry to order and there is a lot of sunk cost in our raw materials + free shipping + staffing. As such, returns and repurchases are limited to 3 transactions (i.e. original order > return for a new item > return for a new item). After that point a restocking fee of 30% will be assessed or your purchases may become final sale. We reserve the right to use our professional discretion or limit purchases.
Return Policies For Heritage by Ariel Gordon Pieces
We know that shopping online for estate pieces can be intimidating, which is why we will accept returns on our Heritage pieces (with limited terms). Due to the one-of-a kind nature of these pieces, you can return it within 5 days of receipt of the item with a $25 restocking fee. Item must be in it's original packaging and condition.
Return Polices For Custom Orders
All custom and personalized pieces (engraved items, birthstone pieces, enamel, etc) are made to order and are thus final sale.
Return Policies For Orders Using Coupons
Only one coupon can be used per transaction. Coupons cannot be combined. Coupons cannot be retroactively applied.
Please note: the following are NOT coupon eligible:
- Rainbow Bubble Glass Catchall
- all collaboration items
- nail polish
- AGJ Archive items
- limited editions items
- Heritage by Ariel Gordon items
Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code are only eligible for either a FULL refund in the form of a store credit or a refund to the original payment method MINUS a 15% restocking fee.
Return Policies For AGJ Archive / Sale Items
All AGJ Archive / sale merchandise is final sale and are thus not eligible for return or exchange. They are still eligible for repair. No coupons may be used on sale merchandise.
Return Policies For Incorrect / Damaged Orders
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us ASAP to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
For domestic orders containing incorrect / damaged items, we are typically able to refund or replace the orders at our expense. PLEASE NOTE: we do not take responsibility for damaged items purchased through third-party retailers.
Return Policies For Gifts
Eligible items purchased from arielgordonjewelry.com and received as gifts may be exchanged for store credit within 60 days of purchase. The recipient must supply the name and email address of the purchaser so we can properly look up order information. Recipient is responsible for all shipping fees. If purchased from another retailer, we ask that you reach out to the retailer for all your jewelry needs (returns, repairs, exchanges).
Return Policies For AGJ purchased from other retailers
Any jewelry needs (returns, repairs, exchanges) for pieces purchased from one of our authorized retailers must be facilitated through them.
Return Policies For Nail Polish, Candles, and Jewelry Cleaner
For sanitary reasons, these items are FINAL SALE.
Return Policies For International Orders
All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving company and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.
The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.
All international orders are final sale and we are unable to offer repairs on them. If you need a repair for an international order, please contact us via our concierge portal here and we can advise you on local solutions.
