Polices For Returns & Exchanges
Don't love it? Return it for free.
If you don't absolutely love your new Ariel Gordon Jewelry, send it back for a full refund or store credit within 30 days using our free, prepaid return shipping labels. Returns only valid on eligible items.
Please visit our concierge portal to receive your RA number and prepaid shipping label.
Please note: the following are NOT eligible for a return nor exchange:
- all engraved / birthstone / custom / personalized pieces
- nail polish
- Lucky Charm candle
- AGJ Archive items
- any international shipping address
Returns and exchanges are limited to 3 transactions (ie original order > exchange for new item > exchange for new item). After that point a restocking fee will be assessed.
Policies For Custom Orders
All custom and personalized pieces (engraved items, birthstone pieces, etc) are made to order and are thus final sale.
Policies For AGJ Archive / Sale Items
All AGJ Archive / sale merchandise is final sale and are thus not eligible for return or exchange. They are still eligible for repair. No coupons may be used on sale merchandise.
Policies For Orders Using Coupons
Only one coupon can be used per transaction.
Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code or coupon are only eligible for an exchange or store credit. If you need to return an item that you purchased with a coupon code, we will gladly offer you store credit so that you can find the perfect replacement.
Store credits are valid for 6 months from the date of issue and must be used in a single transaction.
Policies For Gifts
Items received as gifts may be exchanged for another item of equal or greater value.
Policies For Nail Polish
For sanitary reasons, all nail polish is FINAL SALE.
Policies For International Orders
All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving company and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.
The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.
All international orders are final sale.