Polices For Returns & Exchanges
We are confident you will be happy with your purchase. However, if you are not satisfied with your jewelry, we will provide a refund or exchange (excluding shipping costs) within 5 days of receipt. Please note all international orders are final sale.
Returns and exchanges are limited to 3 transactions (ie original order > exchange for new item > exchange for new item). After that point a restocking fee of 30% will be assessed.
Please email firstname.lastname@example.org to notify us of your return before you send it back. You will receive an RA number. Items must be insured and in their original condition. For your protection please insure the package for the full purchase amount. We are not responsible for lost or damaged returns. We do not refund shipping charges, unless we have sent an item in error.
Please send returns to:
Ariel Gordon Jewelry
RA # _____
448 S. Hill St #818
Los Angeles, CA 90013
Please enclose your Name, Address, Order Number, Phone Number, and Reason for Return. If you are sending an exchange or repair, please also enclose $10 (cash or check) to cover the return shipping.
Policies For Custom Orders
All custom and personalized pieces (engraved items, dual birthstone rings, silk bracelets) are made to order and are thus final sale.
Policies For AGJ Archive / Sale Items
All AGJ Archive / sale merchandise is final sale and are thus not eligible for return or exchange. No coupons may be used on sale merchandise.
Policies For Orders Using Coupons
Only one coupon can be used per transaction.
Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code or coupon are only eligible for an exchange or store credit. If you need to return an item that you purchased with a coupon code, we will gladly offer you store credit so that you can find the perfect replacement.
Store credits are valid for 6 months from the date of issue and must be used in a single transaction.
Policies For Gifts
Items received as gifts may be exchanged for another item of equal or greater value.
Policies For International Orders
All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving company and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.
The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.
All international orders are final sale.
If you have an issue with any of these policies please or have any questions please contact us via email at email@example.com