At Ariel Gordon Jewelry quality and craftsmanship is of our utmost concern. However, our jewelry is by its very nature delicate. If you should experience the need for repair on any Ariel Gordon Jewelry please email firstname.lastname@example.org to be issued a Repair Authorization Number (RA#) which must be clearly labeled on the package.
Ariel Gordon Jewelry will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. The only charge for this service is the return shipping charge of $10.
Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense (usually in the $25 range + $10 shipping).
Please refer to our Jewelry Care Instructions for tips on how to keep your Ariel Gordon Jewelry in tip-top condition.
Please send repairs to:
Ariel Gordon Jewelry
RA # _____
448 S. Hill St #818
Los Angeles, CA 90013
Please enclose your Name, Address, Order Number, Phone Number and Reason for Repair. Please also enclose $10 (cash or check) to cover the return shipping.