Polices For Repairs
At Ariel Gordon Jewelry, quality and craftsmanship is of our utmost concern. Our pieces are meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help. All jewelry purchased within the last year is eligible for a complimentary 1 time repair for any breakage caused by manufacturer defect. If your jewelry breaks due to normal wear and tear, we can still repair it for free within the first year, but you will be responsible for round trip shipping.
Please visit our concierge portal to receive your RA number and prepaid shipping label. Most repairs will be processed within 2 weeks.
Repairs needed after 1 year or deemed to be caused by misuse will incur a repair charge at the customer’s expense (usually in the $25 range + $15 shipping each way). Ariel Gordon Jewelry reserves the right to charge for these fee using our discretion.
International orders are not eligible for returns or repairs.
Please refer to our Jewelry Care Instructions for tips on how to keep your Ariel Gordon Jewelry in tip-top condition.
Please enclose your Name, Address, Order Number, Phone Number and Reason for Repair.