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Turn Around For Orders

**Due to Covid-19 we are experiencing delays and appreciate your patience as we navigate this new normal. For now, our production teams have a limited capacity. As such there will be a delay on all personalized pieces or anything not in stock. Currently, we are estimating 5 - 7 weeks for anything not in our IN STOCK collection.**

We make all of our pieces by hand in our studio in Los Angeles. We do our best to turn orders around as quickly as possible. If you need your jewelry by a certain date, please contact us via our concierge portal here to confirm that the item is in stock. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately.

Our small team is doing our very best to process and ship your order as soon as possible. However, we are operating at partial capacity to comply with the heightened safety precautions recommended by the CDC and CA state guidelines. As such we are only in the studio 2 days/wk and working remotely via email the rest of the week. PLEASE NOTE: this means we are only shipping orders out twice a week. UPS is only able to deliver packages Monday through Friday. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following week.

To protect the health and safety of our team, our LA office will be closed until further notice under California’s “Shelter in Place” order. Our entire team has transitioned to working remotely. As such orders will be shipped out once a week and UPS is only able to deliver packages Monday through Friday. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following week.

Once your order has shipped, you will receive an email with a tracking number.

Turn Around For Rush Orders

If you need your jewelry by a certain date, please contact us at concierge@arielgordonjewelry.com to confirm that the item is in stock. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately. Additional rush fees may apply.

Turn Around For Personalized / Engraved Orders

**Due to Covid-19 we are experiencing delays and appreciate your patience as we navigate this new normal. For now, our production teams have a limited capacity. As such there will be a delay on all personalized pieces or anything not in stock. Currently, we are estimating 5 - 7 weeks for anything not in our IN STOCK collection.**

All custom order and personalized pieces are final sale. Once production has started we are not able to cancel or change your order.

Shipping Rates For Domestic Orders

All orders are shipped insured via UPS. UPS does not deliver to PO Boxes.

Fees per order are as follows:

Continental USA Ground : FREE
Continental 3 Day: $20
Continental 2 Day: $30
Continental Next Day Saver: $50

Alaska or Hawaii Ground: $20
Alaska or Hawaii 3 Day: $35
Alaska or Hawaii 2 Day: $45
Alaska or Hawaii Next Day Saver: $85

Return or repair packages originating in Hawaii or Alaska will require a $20 fee (each way) to cover an additional shipping surcharge.

The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees ($15) and fees for future shipments ($15 for UPS ground).

If you would like a package to be intercepted and re-routed to a new address, there is a $15 fee.

Shipping Rates For International Orders

Canadian orders are shipped insured via DHL Express. Shipping time is 1-2 business days + however long the package takes in customs. Fees per order are $30.

All other international orders are shipped insured via DHL Express. Shipping time is 3 - 5 business days + however long the package takes in customs. Fees per order are $35.

All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving country and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.

All international orders are final sale. If you need a repair for an international order, please email concierge@arielgordonjewelry.com and we can advise you on local solutions.

If you have an issue with any of these policies please or have any questions please contact us via email at concierge@arielgordonjewelry.com.

Lost / Stolen Packages

If your tracking information shows that your package was delivered, but you have not received it, please contact concierge@arielgordonjewelry.com asap. PLEASE NOTE: We do not take responsibility for lost/missing packages that show successful delivery to the order address.

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BUYING A PRESENT?

Need it in a hurry? To keep your holidays stress free, we've put together our in-stock collection and it's full of gifts available to ship with 24 hours.

Want something personalized?

Our full collection of custom designs are obviously still available.
These babies just take a little longer to make since they are all
made-to-order but we think they are worth the wait

Be sure to check out our shipping calendar to see our cut off dates for
orders + to make sure your gifts get there on time.