Turn Around For Orders
We make all of our pieces by hand in our studio in Los Angeles. We do our best to turn orders around as quickly as possible (usually 5 – 7 days), but some pieces can take up to 2-4 weeks to make.
If you need your jewelry by a certain date, please email firstname.lastname@example.org to confirm that the item is in stock. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately.
Orders are processed, shipped and delivered Monday through Friday only. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.
Once your order has shipped, you will receive an email with a tracking number.
Turn Around For Rush Orders
If you need your jewelry by a certain date, please contact us at email@example.com to confirm that the item is in stock. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately. Additional rush fees may apply.
Turn Around For Personalized / Engraved Orders
All engraved items are made to order and can take up to 2-3 weeks to make + shipping time.
All birthstone jewelry is made to order and can take up to 1 week to make + shipping time.
All custom order and personalized pieces are final sale. Once production has started we are not able to cancel or change your order.
Shipping Rates For Domestic Orders
All orders are shipped insured via UPS. UPS does not deliver to PO Boxes.
Fees per order are as follows:
Continental USA Ground : FREE
Continental 3 Day: $15
Continental 2 Day: $25
Continental Next Day Saver: $50
Alaska or Hawaii Ground: $20
Alaska or Hawaii 3 Day: $30
Alaska or Hawaii 2 Day: $40
Alaska or Hawaii Next Day Saver: $80
The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees ($15) and fees for future shipments ($10 for UPS ground).
If you would like a package to be intercepted and re-routed to a new address, there is a $15 fee.
Shipping Rates For International Orders
Canadian orders are shipped insured via DHL Express. Shipping time is 1-2 business days + however long the package takes in customs. Fees per order are $30.
All other international orders are shipped insured via DHL Express. Shipping time is 3 - 5 business days + however long the package takes in customs. Fees per order are $35.
All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving country and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.
The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.
All international orders are final sale. If you need a repair for an international order, please email firstname.lastname@example.org and we can advise you on local solutions.
If you have an issue with any of these policies please or have any questions please contact us via email at email@example.com.