Search Icon

COVID-19 UPDATE

A message to our community

From our entire team, we couldn’t appreciate your support more and we hope you’re all staying healthy and safe. Thank you for your incredible notes of encouragement. We know there’s a lot going on, but we wanted to share some information about what we are doing about COVID-19. Here’s the rundown:

Our Office Team

Following strict reopening standards set forth by the city, we're so excited to share that we're able to return to the office (albeit in a limited capacity). We are only in the studio 2 days/wk and working remotely via email the rest of the week. PLEASE NOTE: this means we are only shipping orders out twice a week.

Our Production Team

Our production teams still have a limited capacity. As such there will be a delay on all personalized pieces or anything not currently in stock. Currently we are estimating 5 - 7 weeks for anything not in our IN STOCK collection. 

Online orders

ArielGordonJewelry.com is open and we are taking and shipping orders.

Shipping + Safety

Our small team is doing our very best to process and ship your order as soon as possible. However, we are operating at partial capacity to comply with the heightened safety precautions recommended by the CDC and CA state guidelines. As such we are only in the studio 2 days/wk and working remotely via email the rest of the week. PLEASE NOTE: this means we are only shipping orders out twice a week.

All items included in the IN STOCK assortment will ship within a few days. All other styles will be added to our production queue (which has a current lead time of 5 -7 weeks). 

We are taking the following increased health and safety precautions in the studio: staggered work schedules, social distancing, wearing gloves + masks, sanitizing jewelry prior to shipment, as well as taking regular breaks for hand washing.

Returns + Repairs

Because you have enough to worry about right now, we’ve modified our return and repair policies. During these uncertain times, we have extended our return window and will accept all eligible returns within 45 days. Please visit our portal for all return and repair requests.  

PLEASE NOTE: Due to our limited office hours, we are routing all incoming packages to our UPS broker for a weekly pick up. As such, please be patient as it may take up to a week from the date the package is delivered to our broker for us to process it.

Customer Service

Due to limited office hours, email is our preferred method of contact (as opposed to telephone). We can be reached by email at concierge@arielgordonjewelry.com. If you’d like us to call you, please email us your request and we will reach out.

We will continue to follow CDC, WHO, and local health agency guidelines, and are committed to keeping you informed as things evolve. In the meantime, don’t hesitate to reach out to our concierge team at concierge@arielgordonjewelry.com with any questions.

Contacting AGJ

Getting in touch

You can submit all questions via our concierge portal here. You can initiate a return, repair, or an exchange and request your free shipping label via our returns + repair portal here.

For any other questions, please contact
concierge@arielgordonjewelry.com or call us M-F from 9:30-5:30 at 213.488.2618.

PLEASE NOTE: to protect the health and safety of our team, we are only in the studio 2 days/ wk and working remotely via email the rest of the week. Due to limited office hours, email is our preferred method of contact (as opposed to telephone). If you’d like us to call you, please email us your request and we will reach out.  

Please note that our LA showroom is appointment only and not open to the public. You're welcome to schedule your visit by contacting us.

Press and Stylist Requests

For press inquiries or stylist pulls, please contact concierge@arielgordonjewelry.com 

Shipping FAQs

How long will it take for me to receive my jewelry?

**Due to Covid-19 we are experiencing delays and appreciate your patience as we navigate this new normal. For now, our production teams have a limited capacity. As such there will be a delay on all personalized pieces or anything not in stock. Currently, we are estimating 5 - 7 weeks for anything not in our IN STOCK collection.**

We make all of our pieces by hand in our studio in Los Angeles. We do our best to turn orders around as quickly as possible. If you need your jewelry by a certain date, please contact us via our concierge portal here to confirm that the item is in stock. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately. 

Our small team is doing our very best to process and ship your order as soon as possible. However, we are operating at partial capacity to comply with the heightened safety precautions recommended by the CDC and CA state guidelines. As such we are only in the studio 2 days/wk and working remotely via email the rest of the week. PLEASE NOTE: this means we are only shipping orders out twice a week. UPS is only able to deliver packages Monday through Friday. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following week.

Once your order has shipped, you will receive an email with a tracking number.

What if I need to rush my order?

If you need your jewelry by a certain date, please contact us via our concierge portal here to confirm that the item is in stock. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately. Additional rush fees may apply.

How long do personalized / engraved pieces take?

**Due to Covid-19 we are experiencing delays and appreciate your patience as we navigate this new normal. For now, our production teams have a limited capacity. As such there will be a delay on all personalized pieces or anything not in stock. Currently, we are estimating 5 - 7 weeks for anything not in our IN STOCK collection.**

All custom order and personalized pieces are final sale. Once production has started we are not able to cancel or change your order.

What are shipping rates For Domestic Orders?

All orders are shipped insured via UPS. UPS does not deliver to PO Boxes.

Fees per order are as follows:

Continental USA Ground : FREE
Continental 3 Day: $20
Continental 2 Day: $30
Continental Next Day Saver: $50

Alaska or Hawaii Ground: $20
Alaska or Hawaii 3 Day: $35
Alaska or Hawaii 2 Day: $45
Alaska or Hawaii Next Day Saver: $85

Return or repair packages originating in Hawaii or Alaska will require a $20 fee (each way) to cover an additional shipping surcharge.

The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees ($15) and fees for future shipments ($15 for UPS ground).

If you would like a package to be intercepted and re-routed to a new address, there is a $15 fee.

What are shipping rates for international orders and what are your international policies?

Canadian orders are shipped insured via DHL Express. Shipping time is 1-2 business days + however long the package takes in customs. Fees per order are $30.

All other international orders are shipped insured via DHL Express. Shipping time is 3 - 5 business days + however long the package takes in customs. Fees per order are $35.

All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving country and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.

All international orders are final sale and we are unable to offer repairs on international orders. If you need a repair for an international order, please contact us via our concierge portal here and we can advise you on local solutions.

If you have an issue with any of these policies please or have any questions please contact us via our concierge portal here.

Lost / Stolen Packages

If your tracking information shows that your package was delivered, but you have not received it, please contact concierge@arielgordonjewelry.com  asap.  PLEASE NOTE: We do not take responsibility for lost/missing packages that show successful delivery to the order address. 

Return FAQs

What is your return policy?

Don't love it? Return it for free.
Because you have enough to worry about right now, we’ve modified our return and repair policies. During these uncertain times, we have extended our return window to be 45 days.  If you don't absolutely love your new Ariel Gordon Jewelry, send it back for a full refund or store credit within 45 days using our free, prepaid return shipping labels. Returns only valid on eligible items.

PLEASE NOTE: Due to our limited office hours, we are routing all incoming packages to our UPS broker for a weekly pick up. As such, please be patient as it may take up to a week from the date the package is delivered to our broker for us to process it.

Please visit our concierge portal to receive your RA number and prepaid shipping label.

Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code are only eligible for either a FULL refund in the form of a store credit or a refund to the original payment method MINUS a 15% restocking fee.

Please note: the following are NOT eligible for a return nor exchange:

  • all engraved / birthstone / custom / personalized pieces
  • nail polish
  • Lucky Charm candle
  • jewelry cleaner
  • AGJ Archive items
  • any international shipping address

Please note that Heritage by Ariel Gordon pieces have a 5 day return window and require a $25 restocking fee.

Packages originating in Hawaii or Alaska will require a $20 fee (each way) to cover an additional shipping surcharge.

We offer free returns in an effort to help people make informed decisions while balancing the fact that we are a small business. We make jewelry to order and there is a lot of sunk cost in our raw materials + free shipping + staffing. As such, returns and repurchases are limited to 3 transactions (i.e. original order > return for a new item > return for a new item). After that point a restocking fee of 30% will be assessed or your purchases may become final sale. We reserve the right to use our professional discretion or limit purchases.

Return Policies For Heritage by Ariel Gordon Pieces

We know that shopping online for estate pieces can be intimidating, which is why we will accept returns on our Heritage pieces (with limited terms). Due to the one-of-a kind nature of these pieces, you can return it within 5 days of receipt of the item with a $25 restocking fee. Item must be in it's original packaging and condition.

Return Polices For Custom Orders

All custom and personalized pieces (engraved items, birthstone pieces, enamel, etc) are made to order and are thus final sale.

Return Policies For Orders Using Coupons

Only one coupon can be used per transaction. Coupons cannot be combined. Coupons cannot be retroactively applied.

Please note: the following are NOT coupon eligible:

  • all collaboration items
  • nail polish
  • AGJ Archive items
  • limited editions items
  • Heritage by Ariel Gordon items

Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code are only eligible for either a FULL refund in the form of a store credit or a refund to the original payment method MINUS a 15% restocking fee.

Return Policies For AGJ Archive / Sale Items

All AGJ Archive / sale merchandise is final sale and are thus not eligible for return or exchange. They are still eligible for repair. No coupons may be used on sale merchandise.

Policies For Incorrect / Damaged Orders

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us ASAP to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.

For domestic orders containing incorrect / damaged items, we are typically able to refund or replace the orders at our expense. PLEASE NOTE: we do not take responsibility for damaged items purchased through third-party retailers. 

Return Policies For Gifts

Eligible items purchased from arielgordonjewelry.com and received as gifts may be exchanged for store credit within 60 days of purchase. The recipient must supply the name and email address of the purchaser so we can properly look up order information. Recipient is responsible for all shipping fees. If purchased from another retailer, we ask that you reach out to the retailer for all your jewelry needs (returns, repairs, exchanges).

Return Policies For AGJ purchased from other retailers

Any jewelry needs (returns, repairs, exchanges) for pieces purchased from one of our authorized retailers must be facilitated through them.

Return Policies For Nail Polish, Candles, and Jewelry Cleaner

For sanitary reasons, these items are FINAL SALE.

Return Policies For International Orders

All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving company and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.

All international orders are final sale and we are unable to offer repairs on them. If you need a repair for an international order, please contact us via our concierge portal here and we can advise you on local solutions.

Repair FAQs

What are your repair policies?

At Ariel Gordon Jewelry, quality and craftsmanship is of our utmost concern. Our pieces are meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help. All jewelry purchased within the last year is eligible for a complimentary 1 time repair for any breakage caused by manufacturer defect. If your jewelry breaks due to normal wear and tear, we can still repair it for free within the first year, but you will be responsible for round trip shipping.

PLEASE NOTE: Due to our limited office hours, we are routing all incoming packages to our UPS broker for a weekly pick up. As such, please be patient as it may take up to a week from the date the package is delivered to our broker for us to process it.

Repairs needed after 1 year or deemed to be caused by misuse will incur a repair charge at the customer’s expense (usually in the $25 range + $15 shipping each way). Ariel Gordon Jewelry reserves the right to charge fees for repairs using our professional discretion.

Packages originating in Hawaii or Alaska will require a $20 fee (each way) to cover an additional shipping surcharge.

Please refer to our Jewelry Care Instructions for tips on how to keep your Ariel Gordon Jewelry in tip-top condition.

Please request a repair via our portal here and be sure to enclose your Name, Address, Order Number, Phone Number and Reason for Repair. Be sure to include all components to your jewelry (all charms, chains, stones, etc).

Policies For Incorrect / Damaged Orders

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us ASAP to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.

For domestic orders containing incorrect / damaged items, we are typically able to refund or replace the orders at our expense. PLEASE NOTE: we do not take responsibility for damaged items purchased through third-party retailers.

Repair Policies For Heritage by Ariel Gordon Pieces

The entirety of the Heritage by Ariel Gordon Collection has been inspected by a 3rd generation, GIA-certified Estate Jewelry dealer so we feel confident about the pieces that we are passing on to you. Every piece here has survived generations and we are so excited that they are finding a new home with you. Please keep in mind that these heirlooms are sold as-is and will show wear consistent with their age. We believe that this wear isn't a defect, rather it's proof that the piece was worn with love in generations past. We will describe any notable wear or damage as accurately as possible and to the best of our ability. We are only selling pieces that we've determined are in wearable condition. That being said, please know that jewelry in general is fragile, especially antique jewelry and should be handled with extra care. We will assess all repair requests on Heritage pieces on a case by case basis. Please request a repair for Heritage pieces via our portal here.

Repair Policies For Gifts

Items purchased from arielgordonjewelry.com and received as gifts may be repaired by us depending on when and where the person purchased it. We will need the name of the person who purchased the gift and the approximate date so we can look up the order number. We reserve the right to decline these repairs or charge a fee.

Repair Policies For AGJ purchased from other retailers

Any jewelry needs (returns, repairs, exchanges) for pieces purchased from one of our authorized retailers must be facilitated through them.

Repair Policies For International Orders

All international orders are final sale and we are unable to offer repairs on them. If you need a repair for an international order and you are within our 365 free repair window, please contact us via our concierge portal here and we can advise you on local solutions.

Payment FAQs

What forms of payment can I use?

We currently accept all major credit and debit cards, store credits, gift cards purchased from arielgordonjewelry.com, Affirm (a new way to pay over time), Paypal, Amazon Pay, and Apple Pay. We have very strong fraud filters in place on our website due to the high value of our jewelry. As such, we're unable to accept outside gift cards as a form of payment. 

Gift Cards

If you use a gift card as a payment method, refunds will be deposited back onto the original gift card number (so hold on to that for future use). PLEASE NOTE: we don’t have access to gift card numbers.

Will tax be applied to my order

Currently we collect sales tax on orders with a billing address in CA or NY. 

Can I Use More Than One Coupon?

Only one coupon can be used per transaction. Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code are only eligible for either a FULL refund in the form of a store credit or a refund to the original payment method MINUS a 15% restocking fee.

Other FAQs

Can I Order A Ring In Half Sizes / Longer Chain / With A Different Stone / In White Gold / Get It Engraved?

As most of our jewelry is made to order, we have a fair amount of flexibility when it comes to ring sizes, chain lengths, stone choices, and metal color. Please submit questions via our concierge portal here to discuss your customization options. Additional fees may apply and all sales are final for custom pieces. We do not accept any coupons on custom orders.

I Lost My Earring. Can I Order A Mate?

Yes! Half pairs of earrings are half the current retail price of a full pair of earrings. Please submit requests for lost earring mates via our concierge portal here.

Do You Do Special Orders Or Custom Work?

Ariel is happy to do commission pieces, such as engagement rings and one-of-a-kind designs, depending on her schedule. Please submit requests to schedule consultations with Ariel via our concierge portal here.

Where Is Your Jewelry Produced?

All of our products are hand-fabricated by our team of skilled metalsmiths earning a living wage in the jewelry district of Los Angeles.

What Type Of Metal Is Used In Ariel Gordon Jewelry?

Our jewelry uses 100% solid 14 karat gold. Nothing is platted or dipped.

Where Do The Stones Come From?

All stones that we use are real. Our diamonds are VS1 quality unless otherwise stated. We source all our stones through reputable vendors based in the United States. The majority of our semi-precious stones are cut in India or Hong Kong. Ariel personally selects the stones we use to ensure a superior level of quality. She discovers new and unique stones by attending multiple trade shows per year and through international travel.

Why Do The Stones On My Piece Look Different Than Those On The Website?

Our untreated stones can vary in size and color. Inclusions can occur naturally. Some stones are more opaque/vibrant (i.e. Ruby, Sapphire, Turquoise, Emerald, Onyx, Lapsi), while others appear translucent/lighter in color (i.e. Peridot, Aquamarine, Tourmaline, Citrine). This is controlled by Mother Nature notby us.

We believe these elements add to the beauty of the products.

Are The Pictures Online To Scale?

No. Jewelry photography is a balancing act between accurately representing the piece and showing the fine details. This is why we always list dimensions in the product description and show model shots whenever available. If you have any questions regarding the size of a particular piece, please submit them via our concierge portal here and we will be happy to provide you more visual references.

What Is Your Privacy Policy?

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. To view our complete privacy policy please click here.

What Are Your Terms of Service?

Ariel Gordon Jewelry provides this site as a service to our customers. To view our complete terms of service please click here.

YOUR CART

Please accept our terms to complete your purchase:

ARIEL GORDON

JOIN AND RECEIVE 15% OFF YOUR PURCHASE

Click through for details on how we're navigating Covid-19.