For any questions about a product or your order, please contact
For press inquiries or sample request, please contact
1480 Vine Street, #403
Los Angeles, CA 90028
If you are a retailer and interested in carrying Ariel Gordon Jewelry in your store, we'd love to hear from you. Please contact
Studio visits are by appointment only so please contact us to schedule
Ariel Gordon Jewelry
448 S Hill St #818
Los Angeles, CA 90013
What are your business hours?
Our LA offices are open Monday - Friday 10:30 – 5:30 PST
What is the mailing address?
Ariel Gordon Jewelry
448 S. Hill St #818
Los Angeles, CA 90013
Do you have a store?
No. Our studio is closed to the public. Visits are by appointment only so please contact us if you’d like to schedule one.
Do You Charge Sales Tax?
All orders that have a California billing address are subject to a 9% sales tax.
When will my card be charged for my order?
Your credit card will be charged for the full amount when the order is placed.
How long will it take to receive my order?
We make all of our pieces to order by hand in our LA studio. We do our best to turn orders around as quickly as possible (usually 3 – 5 days), but some pieces can take up to 2-3 weeks to make. If you need something by a certain date or would like to expedite shipping, please make sure to put that in the comments section, or send us an email at firstname.lastname@example.org. We will always do our best to accommodate your requests and we appreciate your understanding and patience.
How Do I Know When My Order Has Shipped?
Once your order has shipped, you will receive a confirmation email directly from us with your UPS tracking details for domestic orders or DHL tracking details for international orders. Be sure to check your SPAM folder as the emails can be re-directed there.
Does The Jewelry Come With Gift Wrap?
Yes. Each order arrives in a custom Ariel Gordon Jewelry gift box. Our signature greeting cards can be ordered for an additional fee.
Do You Ship Internationally?
Yes we do!
Canadian orders are shipped insured via DHL Express. Shipping time is 1-2 business days + however long the package takes in customs. Fees per order are $30.
All other international orders are shipped insured via DHL Express. Shipping time is 3 - 5 business days + however long the package takes in customs. Fees per order are $35.
All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving company and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.
The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.
All international orders are final sale.
If you have an issue with any of these policies please or have any questions please contact us via email at email@example.com
Can I Resize A Ring That I Ordered?
Yes. Depending on the style the fee can range from $0 - $25. Please email us at firstname.lastname@example.org to discuss. The customer is responsible for shipping in both directions.
Can I Order A Ring In Half Sizes / Longer Chain / With A Different Stone / In White Gold / Get It Engraved?
As most of our jewelry is made to order, we have a fair amount of flexibility when it comes to ring sizes, chain lengths, stone choices, and metal color. Please email us at email@example.com to discuss your customization options. Additional fees may apply and all sales are final for custom pieces. We do not accept any coupons on custom orders.
I Lost My Earring. Can I Order A Mate?
Yes! Half pairs of earrings are half the current retail price of a full pair of earrings plus shipping. Please email us at firstname.lastname@example.org to order an earring mate.
Do You Do Special Orders Or Custom Work?
Ariel is happy to do commission pieces, such as engagement rings and one-of-a-kind designs, depending on her schedule. Please email us at email@example.com to schedule a consultation with her.
Where Is Your Jewelry Produced?
All of our products are hand-fabricated by our team of skilled metalsmiths earning a living wage in the jewelry district of Los Angeles.
What Type Of Metal Is Used In Ariel Gordon Jewelry?
Our jewelry uses 100% solid sterling silver and 14 karat gold. The metal is specified in the product description.
Where Do The Stones Come From?
All stones that we use are real. Our diamonds are VS1 quality unless otherwise stated. We source all our stones through reputable vendors based in the United States. The majority of our semi-precious stones are cut in India or Hong Kong. Ariel personally selects the stones we use to ensure a superior level of quality. She discovers new and unique stones by attending multiple trade shows per year and through international travel.
Why Do The Stones On My Piece Look Different Than Those On The Website?
Our untreated stones can vary in size and color. Inclusions can occur naturally. Some stones are more opaque/vibrant (i.e. Ruby, Sapphire, Turquoise, Emerald, Onyx, Lapsi), while others appear translucent/lighter in color (i.e. Peridot, Aquamarine, Tourmaline, Citrine). This is not within our control.
We believe these elements add to the beauty of the products.
Are The Pictures Online To Scale?
No. Jewelry photography is a balancing act between accurately representing the piece and showing the fine details. This is why we always list dimensions in the product description and show model shots whenever available. If you have any questions regarding the size of a particular piece, please contact us at firstname.lastname@example.org and we will be happy to answer your questions.
Can I Use More Than One Coupon?
Only one coupon can be used per transaction. Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code or coupon are only eligible for an exchange or store credit. If you need to return an item that you purchased with a coupon code, we will gladly offer you store credit so that you can find the perfect replacement.
What Is Your Repair Policy?
At Ariel Gordon Jewelry quality and craftsmanship is of our utmost concern. However, our jewelry is by its very nature delicate. Click here to read our repair policy.