FREE Shipping + FREE Returns + FREE Repairs on all domestic orders
exclusions may apply. click through for details

FREE Shipping + FREE Returns + FREE Repairs on all domestic orders
exclusions may apply. click through for details

Contacting AGJ

Getting in touch

You can submit all questions via our concierge portal here. You can initiate a return, repair, or an exchange and request your free shipping label via our returns + repair portal here.

For any other questions, please contact
concierge@arielgordonjewelry.com or call us M-F from 9:30-5:30 at 213.488.2618.

Please note that our LA showroom is appointment only and not open to the public. You're welcome to schedule your visit by contacting us.

Press and Stylist Requests

For press inquiries or stylist pulls, please contact
IHPR LOS ANGELES
311 N Harper Avenue
Los Angeles 90048

IHPR NEW YORK
540 Broadway, 5th Fl.
New York 10012

Jen Lowitz
Jennifer@ihpr.us

Jennifer Gach
jennifer.gach@ihpr.us

Shipping FAQs

How long will it take for me to receive my jewelry?

We make all of our pieces by hand in our studio in Los Angeles. We do our best to turn orders around as quickly as possible (usually 5 – 7 days), but some pieces can take up to 2-4 weeks to make.

If you need your jewelry by a certain date, please contact us via our concierge portal here to confirm that the item is in stock. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately.

Orders are processed, shipped and delivered Monday through Friday only. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.

Once your order has shipped, you will receive an email with a tracking number.

What if I need to rush my order?

If you need your jewelry by a certain date, please contact us via our concierge portal here to confirm that the item is in stock. We will always do our best to accommodate your requests but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately. Additional rush fees may apply.

How long do personalized / engraved pieces take?

All engraved items are made to order and can take up to 2-4 weeks to make + shipping time.
All birthstone jewelry is made to order and can take up to 1-2 weeks to make + shipping time.
All custom order and personalized pieces are final sale. Once production has started we are not able to cancel or change your order.

What are shipping rates For Domestic Orders?

All orders are shipped insured via UPS. UPS does not deliver to PO Boxes.

Fees per order are as follows:

Continental USA Ground : FREE
Continental 3 Day: $20
Continental 2 Day: $30
Continental Next Day Saver: $50

Alaska or Hawaii Ground: $20
Alaska or Hawaii 3 Day: $35
Alaska or Hawaii 2 Day: $45
Alaska or Hawaii Next Day Saver: $85

The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees ($15) and fees for future shipments ($15 for UPS ground).

If you would like a package to be intercepted and re-routed to a new address, there is a $15 fee.

What are shipping rates for international orders and what are your international policies?

Canadian orders are shipped insured via DHL Express. Shipping time is 1-2 business days + however long the package takes in customs. Fees per order are $30.

All other international orders are shipped insured via DHL Express. Shipping time is 3 - 5 business days + however long the package takes in customs. Fees per order are $35.

All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving country and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.

All international orders are final sale and we are unable to offer repairs on international orders. If you need a repair for an international order, please contact us via our concierge portal here and we can advise you on local solutions.

If you have an issue with any of these policies please or have any questions please contact us via our concierge portal here.

Return FAQs

What is your return policy?

Don't love it? Return it for free.
If you don't absolutely love your new Ariel Gordon Jewelry, send it back for a full refund or store credit within 30 days using our free, prepaid return shipping labels. Returns only valid on eligible items.

Please visit our concierge portal to receive your RA number and prepaid shipping label.

Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code or coupon are only eligible for an exchange or store credit. If you need to return an item that you purchased with a coupon code, we will gladly offer you store credit so that you can find the perfect replacement.

Please note: the following are NOT eligible for a return nor exchange:

  • all engraved / birthstone / custom / personalized pieces
  • nail polish
  • Lucky Charm candle
  • jewelry cleaner
  • AGJ Archive items
  • any international shipping address

Please note that Heritage by Ariel Gordon pieces have a 5 day return window and require a $25 restocking fee.

Returns and exchanges are limited to 3 transactions (ie original order > exchange for new item > exchange for new item). After that point a restocking fee will be assessed.

Return Policies For Heritage by Ariel Gordon Pieces

We know that shopping online for estate pieces can be intimidating, which is why we will accept returns on our Heritage pieces (with limited terms). Due to the one-of-a kind nature of these pieces, you can return it within 5 days of receipt of the item with a $25 restocking fee. Item must be in it's original packaging and condition.

Return Polices For Custom Orders

All custom and personalized pieces (engraved items, birthstone pieces, etc) are made to order and are thus final sale.

Return Policies For Orders Using Coupons

Only one coupon can be used per transaction. Coupons cannot be combined. Coupons cannot be retroactively applied.

Please note: the following are NOT coupon eligible:

  • all collaboration items
  • nail polish
  • AGJ Archive items
  • limited editions items
  • Heritage by Ariel Gordon items

Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code or coupon are only eligible for an exchange or store credit. If you need to return an item that you purchased with a coupon code, we will gladly offer you store credit so that you can find the perfect replacement.

Return Policies For AGJ Archive / Sale Items

All AGJ Archive / sale merchandise is final sale and are thus not eligible for return or exchange. They are still eligible for repair. No coupons may be used on sale merchandise.

Return Policies For Gifts

Items received as gifts may be exchanged for another item of equal or greater value.

Return Policies For AGJ purchased from other retailers

Any jewelry needs (returns, repairs, exchanges) for pieces purchased from one of our authorized retailers must be facilitated through them.

Return Policies For Nail Polish, Candles, and Jewelry Cleaner

For sanitary reasons, all nail polish is FINAL SALE.

Return Policies For International Orders

All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. AGJ has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving company and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information.

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). AGJ is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that AGJ incurs in this or similar scenario will be billed to the recipient.

All international orders are final sale and we are unable to offer repairs on them. If you need a repair for an international order, please contact us via our concierge portal here and we can advise you on local solutions.

Repair FAQs

What are your repair policies?

At Ariel Gordon Jewelry, quality and craftsmanship is of our utmost concern. Our pieces are meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help. All jewelry purchased within the last year is eligible for a complimentary 1 time repair for any breakage caused by manufacturer defect. If your jewelry breaks due to normal wear and tear, we can still repair it for free withing the first year, but you will be responsible for round trip shipping.

Repairs needed after 1 year or deemed to be caused by misuse will incur a repair charge at the customer’s expense (usually in the $25 range + $15 shipping each way). Ariel Gordon Jewelry reserves the right to charge for these fee using our discretion.

Please refer to our Jewelry Care Instructions for tips on how to keep your Ariel Gordon Jewelry in tip-top condition.

Please request a repair via our portal here and be sure to enclose your Name, Address, Order Number, Phone Number and Reason for Repair. Be sure to include all components to your jewelry (all charms, chains, stones, etc).

Repair Policies For Heritage by Ariel Gordon Pieces

The entirety of the Heritage by Ariel Gordon Collection has been inspected by a 3rd generation, GIA-certified Estate Jewelry dealer so we feel confident about the pieces that we are passing on to you. Every piece here has survived generations and we are so excited that they are finding a new home with you. Please keep in mind that these heirlooms are sold as-is and will show wear consistent with their age. We believe that this wear isn't a defect, rather it's proof that the piece was worn with love in generations past. We will describe any notable wear or damage as accurately as possible and to the best of our ability. We are only selling pieces that we've determined are in wearable condition. That being said, please know that jewelry in general is fragile, especially antique jewelry and should be handled with extra care. We will assess all repair requests on Heritage pieces on a case by case basis. Please request a repair for Heritage pieces via our portal here.

Repair Policies For Gifts

Items received as gifts may be repaired by us depending on when and where the person purchased it. We will need the name of the person who purchased the gift and the approximate date so we can look up the order number. We reserve the right to decline these repairs or charge a fee. 

Repair Policies For AGJ purchased from other retailers

Any jewelry needs (returns, repairs, exchanges) for pieces purchased from one of our authorized retailers must be facilitated through them.

Repair Policies For International Orders

All international orders are final sale and we are unable to offer repairs on them. If you need a repair for an international order and you are within our 365 free repair window, please contact us via our concierge portal here and we can advise you on local solutions.

Other FAQs

Can I Order A Ring In Half Sizes / Longer Chain / With A Different Stone / In White Gold / Get It Engraved?

As most of our jewelry is made to order, we have a fair amount of flexibility when it comes to ring sizes, chain lengths, stone choices, and metal color. Please submit questions via our concierge portal here to discuss your customization options. Additional fees may apply and all sales are final for custom pieces. We do not accept any coupons on custom orders.

I Lost My Earring. Can I Order A Mate?

Yes! Half pairs of earrings are half the current retail price of a full pair of earrings. Please submit requests for lost earring mates via our concierge portal here.

Do You Do Special Orders Or Custom Work?

Ariel is happy to do commission pieces, such as engagement rings and one-of-a-kind designs, depending on her schedule. Please submit requests to schedule consultations with Ariel via our concierge portal here.

Where Is Your Jewelry Produced?

All of our products are hand-fabricated by our team of skilled metalsmiths earning a living wage in the jewelry district of Los Angeles.

What Type Of Metal Is Used In Ariel Gordon Jewelry?

Our jewelry uses 100% solid 14 karat gold. Nothing is platted or dipped.

Where Do The Stones Come From?

All stones that we use are real. Our diamonds are VS1 quality unless otherwise stated. We source all our stones through reputable vendors based in the United States. The majority of our semi-precious stones are cut in India or Hong Kong. Ariel personally selects the stones we use to ensure a superior level of quality. She discovers new and unique stones by attending multiple trade shows per year and through international travel.

Why Do The Stones On My Piece Look Different Than Those On The Website?

Our untreated stones can vary in size and color. Inclusions can occur naturally. Some stones are more opaque/vibrant (i.e. Ruby, Sapphire, Turquoise, Emerald, Onyx, Lapsi), while others appear translucent/lighter in color (i.e. Peridot, Aquamarine, Tourmaline, Citrine). This is controlled by Mother Nature notby us.

We believe these elements add to the beauty of the products.

Are The Pictures Online To Scale?

No. Jewelry photography is a balancing act between accurately representing the piece and showing the fine details. This is why we always list dimensions in the product description and show model shots whenever available. If you have any questions regarding the size of a particular piece, please submit them via our concierge portal here and we will be happy to provide you more visual references.

Can I Use More Than One Coupon?

Only one coupon can be used per transaction. Because we make all our jewelry to order and the price of our raw materials is so high, all orders purchased using a discount code or coupon are only eligible for an exchange or store credit. If you need to return an item that you purchased with a coupon code, we will gladly offer you store credit so that you can find the perfect replacement.

What Is Your Privacy Policy?

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. To view our complete privacy policy please click here.

What Are Your Terms of Service?

Ariel Gordon Jewelry provides this site as a service to our customers. To view our complete terms of service please click here.

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